Frequently Asked Questions
Inquiries about Order Status
We often receive inquiries about the whereabouts of orders. To provide assistance, we've compiled a shipping guide, and you can conveniently track your order by visiting our tracking page.
Tracking Number Inquiry
When can I expect my tracking number? Typically, tracking information becomes available within 4-6 days of placing your order. Should you not receive yours within 7 days, please reach out to our support team for assistance.
Managing Order Changes
If you wish to modify your order, please get in touch with us within 24 hours of placing it.
Cancellation Guidelines
Please ensure to contact us within the first 24 hours for cancellations. Once an order has been shipped, we regret to inform you that cancellations cannot be processed.
Refund Policy
For comprehensive details on our refund policy, kindly refer to the complete policy available on our website.
Items Received in Damaged Condition: We take great care to pack items securely. Nonetheless, in rare cases (approximately 1 in 1000), products may sustain damage during shipping. If this occurs, kindly provide us with the following information:
- Your order number.
- A photograph of the damaged item. Upon receiving this information, we will promptly dispatch a replacement at no additional cost.
Customs and Tax Responsibilities
Please be aware that customers are accountable for any applicable customs and tax charges associated with their orders.
Contacting Us
Should you still have unanswered questions, please don't hesitate to get in touch with us. We commit to responding to your inquiry within 1-2 business days. Your satisfaction is our priority!